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Select A Topic From
the List Below:
THE
BALLOONS
How
Big Are The Message Balloons?
Unless otherwise
stated all message balloons are approximately 18 inches in diameter
and are made from lightweight foil known as Mylar.
How
Long Do The Message Balloons Float For?
The helium
filled message balloons will float for approximately 7 - 10 days
dependent upon the air temperature. After
a few days the balloon will start to show signs of deflation,
but will still float. The exact floating time depends on a number
of environmental factors mainly air temperature. The warmer the
air temperature, the greater the loss of helium, thus the balloon
does not float for so long.
What Is
The Exploding Balloon?
This is an
18" clear latex balloon filled with inflated 5" balloons
and fire retardent flutter confetti. All instructions for hanging
and bursting the balloon are included with the balloon.
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PRESENTATION
OF THE BALLOONS
How
are the Balloons Presented for delivery?
Our
18 inch message balloons and red heart latex balloons are
delivered in a plain white box, especially made for us.
We make it our policy NOT to use the "standard balloon
delivery candy striped" box. The reason for this is
that the contents of a "candy striped" box are
readily identifiable by the exterior markings of the box,
to people who have received or seen such boxes before. With
our plain boxes, the contents remain a mystery, thus maintaining
the surprise until the box is opened.
The
shape, Airwalker and bouquet balloons are delivered in a
plain brown box which is a size acceptable for delivery
through the Royal Mail. We do not use the standard balloon
wholesaler's white "Air Walker/bouquet" boxes
for delivery, because:
-
the boxes exceed the maximum size of package that can
be sent through the Royal Mail. The Royal Mail can refuse
to deliver such boxes.
- the
contents of these boxes can be identified by the abnormal
size of the box and the fact the weight of the box is
very light.
All boxes will be taped using either white or brown adhesive
tape (unfortunately we cannot use clear adhesive tape, as
it is not recommended by the Royal Mail, for sealing boxes
that will be transported through its network).
We
do not wrap the boxes in ribbons or bows as these the ribbons
can get caught and the bows squashed during transit within
the Royal Mail delivery service.
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ORDERING
How Do
I Order?
Very Easy:
Step 1 - Select your balloon
Step 2 - Enter your details and delivery details
Step 3 - Confirm the order
Step 4 - Pay for it.
Once confirmation
of payment is made, you will be sent an e-mail confirming the
details of your order.
What is
the Latest Time I Can Place An Order?
The website
will accept orders for next day delivery up until 2.00pm from
Monday to Friday. On Saturdays and Sundays the next delivery day
will be Tuesday.
Can
I Specify a Time For delivery?
Unfortunately,
at the moment this is not possible. All we can advise is that
the balloon will be delivered to the majority of the UK on the
day of delivery, normally with the first post.
PAYMENT
How Secure
Is Your Credit Card Payment System?
We appreciate
that Credit Card payment is a major concern of many shoppers on
the internet. This is why we use the Award Winning WorldPay system.
It is sometimes referred to as the internet version of the swipe
machine seen in shops and is recognised by the majority of the
clearing banks as an accepted method of payment over the internet.
No credit card numbers are seen by us - all we receive is confirmation
of payment being accepted or rejected. Credit Cards are automatically
checked to see if they are valid.
My Payment
Keeps Being Rejected?
Firstly if
you try and order more than two balloons or put through two payments
your card will temporarily be barred. This is an in built security
device to prevent people from accidentally putting through the
order more than twice. ALL YOU need to do is wait for half an
hour and order the other balloons.
Secondly check
that your card number is correct and that your postcode is correct.
If you are using a switch card then do not forget to include the
issue number.
If you are
trying to place an order from a workplace or an internet cafe,
security features may have been put in place to prevent "online
shopping". If this is the case then please telephone our
order hotline - 0800 096 1001 (open Monday to Friday 10.00am
to 4.00pm - UK Time).
If you are
still having problems, then it may be that your bank has rejected
payment for some reason. If you believe this is could be the problem,
please contact your bank.
DELIVERY
How Are
They Delivered?
The balloons
will be delivered in a suitable box for transit. The box will
be lined with tissue paper, the balloon will be tied to a suitable
weight or the accompanying gift. If a message is required it will
be secured to the inside face of the box or tied to the balloon.
Does
Anybody Need To Be Present For Delivery?
Yes, in the
UK the balloons are delivered using a Royal Mail priority mail
service known as "Special Delivery" which offers next
day delivery - a signature is required from the recipient for
this service. If nobody is present to receive the balloon, a delivery
advice card will be left for the recipient informing them that
the parcel is being held at the local delivery office.
If it is being
delivered abroad, we can only confirm that the parcel has been
signed for.
How Can
I Check That It Has Been Delivered?
If you have
provided a valid e-mail address you will receive a reference number
by e-mail after the balloon has been dispatched. You can then
visit our site and click on "Track It" on the Menu bar.
This will show you when the order was delivered or if an attempted
delivery has been made (see above paragraph
for more info about attempted delivery). This tracking facility
only applies to UK deliveries.
Why
Can You Not Deliver on A Sunday or Bank Holidays?
The Royal
Mail does not deliver post on these days.
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