PLEASE READ THESE CONDITIONS THOROUGHLY

GENERAL

1. The operators of "Balloon in a Box.co.uk", Net Art Ltd (hereafter refereed to as NA) offer to supply the balloon(s) selected by the customer. All helium filled balloons will be secured to a weight using ribbon. The balloon is dispatched using a box that is considered suitable for delivery by the Royal Mail®. If an additional gift is supplied this will be dispatched with the balloon.
   
   
2. The balloon sent will be that chosen by the customer. NA reserve the right to substitute the chosen balloon with another of similar wording or meaning, if it is out of stock or no longer manufactured. Under such circumstances all reasonable attempts will be made to notify the customer to notify them of this change.
   
   
3. At the time of ordering the Customer must provide a correct daytime telephone number and e-mail address. Failure to provide this may result in the order not being sent.
   
   
4. NA cannot be held responsible for incorrect information supplied by the customer. Prior to payment the Customer should check that all the information submitted is accurate and complete. NA will not be held responsible or liable for failed or late deliveries due to incorrect information being provided by the Customer.
   
   
5. By submission of the order the customer accepts these terms and conditions and authorises NA to take payment for the product selected on the order form. Orders made using this web site will normally result in the customer's credit card being debited within 24 hours of the order being placed.
   
   
6. If payment is being made by cheque the balloon will not be dispatched until the cheque has been cleared by NA's bank. Therefore if paying by cheque please ensure that your order is received by NA at least ten days before the due date of delivery. If payment is being made through PayBox you will receive an email from Paybox confirming payment and then you will receive an email from us confirming your order. If payment is rejected by PayBox you will not receive an email confirming your order.
   
   
7. If NA are unable to process a Customer's order the Customer will be notified as soon as possible by e-mail for orders originating from this web site or by telephone/ fax for orders placed using the post or fax. If NA are unable to contact the Customer by e-mail, telephone or fax, the Customer will be contacted by post.
   
   
8. NA cannot guarantee the time period that the balloon will stay inflated for, but the average time for an 18 inch balloon, is circa 7-10 days. Please note that the Royal Mail® does transport some of its post by air within the UK and that this may result in loss of some helium from the balloon. Unfortunately NA are unable to prevent this from occurring.
   
   
9. For orders placed using a credit card all charges incurred by NA will be billed to the Customer's card. If the charge is refused NA, without notice, reserve the right to cancel the order and take whatever steps is necessary to recover the debt and any associated costs incurred. All such costs will be charged to the Customer.
   
   
10. NA reserve the right not to process an order if it is believed by NA that the credit card transaction has been made fraudulently, under such circumstances the customer will be contacted to obtain further information concerning details of the credit card holder.
    
    DELIVERY CONDITIONS
    
11. NA use a next day Royal Mail priority service called "Special Delivery" which is faster and more reliable than 1st Class post.. All balloons will be dispatched on the working day before the delivery date which has been chosen by the customer. If no delivery is attempted, by the Royal Mail, on the chosen delivery date, NA will offer the Customer a voucher for £13.50. The offer of a voucher is providing the balloon is not delayed by industrial action by Post Office Counters, Royal Mail or other parties involved within the Royal Mail delivery system or if the delivery is delayed due to adverse weather (e.g. heavy snow, floods, etc.).
    
    
12. Please note that there are certain parts of Scotland and the Channel Islands, where delivery by the Royal Mail® takes two to three days. If in doubt please telephone us on 0800 096 1001 to confirm the exact delivery period.
    
    
13. NA can not be held responsible for delays or for balloons that are lost in internal postal systems once the balloon has been delivered by the Royal Mail to the delivery address provided by the customer.
    
    
14. Vouchers for late delivery will not be issued where the recipient has been made aware of an attempted delivery by the Royal Mail and they decide not to immediately collect the parcel from their local sorting office
    
    REFUNDS
    
    
15. Refunds will only be issued for damaged goods or goods lost in transit. No refunds will be issued for late delivery.
    
    
16. If upon arrival the balloon is damaged, NA must be notified in writing, by the customer, within 5 days of the balloon being dispatched. All packaging and contents of the parcel must be kept. Failure to keep these may result in a claim being rejected. NA will send a letter to the recipient asking for the balloon to be returned to NA so the damage can be inspected and check that the balloon was dispatched by NA (All balloons dispatched are security coded to enable identification upon return). If an additional gift has been included with the balloon and only the balloon is damaged, only a partial refund for the cost of the balloon will be given.
    
    
17. A contract between the customer and NA will only be completed upon payment being authorised by the relevant company NA use to process the customer's chosen method of payment.
    
    

THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS AS A CONSUMER